Shipping policy
Shipping Policy
At Gadbad jhaala, we want your shopping experience to be smooth, convenient, and reliable. We carefully prepare and pack every order so your favourite jewellery, accessories, and gift hampers reach you safely.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Shipping Locations
We currently ship orders to eligible addresses across India.
Delivery availability may depend on your PIN code, courier service coverage, and the delivery options available at checkout.
2. Shipping Methods
We work with trusted courier and logistics partners to deliver your orders.
Depending on your delivery location and service availability, your order may be shipped through:
- Standard courier delivery
- Express delivery, where available
- Other delivery services offered at checkout
The courier partner and shipping method may vary depending on your PIN code, parcel size, and operational availability.
Cash on Delivery (COD) may be available for eligible orders and locations. Availability and any applicable conditions will be displayed at checkout.
3. Order Processing Time
Orders are generally processed within 1-2 business days after successful order placement and payment confirmation, where applicable.
For Cash on Delivery orders, processing may begin after the order passes the necessary verification checks.
Order processing includes order verification, product preparation, quality checks, packaging, and dispatch arrangements.
Orders placed on Sundays, public holidays, or during major sale events may require additional processing time.
Please note that the processing period is separate from the estimated delivery timeframe.
4. Estimated Delivery Time
Once your order has been dispatched, the estimated delivery timeframe is 2-4 days
Delivery estimates are calculated from the dispatch date and may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances.
These timeframes are estimates rather than guaranteed delivery dates unless a specific guarantee is expressly provided at checkout.
If your order contains multiple products, items may occasionally be shipped separately depending on stock availability and fulfilment arrangements. Any relevant updates will be communicated to you.
5. Shipping Costs
Shipping charges are displayed during checkout before you confirm your order.
Shipping charges may vary according to the delivery location, parcel weight, selected shipping method, and order value.
Any applicable charges will be disclosed before you place your order. We will not add undisclosed shipping fees after checkout.
6. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation through email, SMS, or WhatsApp, depending on the contact details and communication options provided.
Once your order has been dispatched, we will share tracking information where available.
You can track your shipment using the tracking link or tracking number provided in your dispatch notification.
Please allow tracking activation time after dispatch for tracking details to become active in the courier system.
If you have not received tracking information within the expected period, please contact us with your order number.
7. Delivery Address and Contact Details
Please ensure that your shipping address, PIN code, phone number, and other delivery details are accurate when placing your order.
Incorrect or incomplete details may cause delivery delays or unsuccessful delivery attempts.
If you need to correct your address after placing an order, contact us as soon as possible at care.gadbadjhaala@gmail.com. We will try to accommodate the request if the order has not already been dispatched. Address changes may not be possible once the parcel is in transit.
8. Delivery Issues, Delays, and Failed Attempts
Although we work with our delivery partners to ensure timely delivery, delays may occasionally occur due to weather conditions, transport disruptions, public holidays, high order volumes, operational issues, or circumstances beyond our reasonable control.
If your order is delayed beyond the expected delivery window, please contact us at care.gadbadjhaala@gmail.com or Whatsapp no. 9266777050. We will coordinate with the relevant courier partner and assist you with the available updates.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier may make another delivery attempt or return the parcel according to its procedures.
If your order is returned to us, we will contact you where reasonably possible to discuss the next steps. Any additional shipping charges, cancellation, or refund will be handled in accordance with our published policies and applicable law.
9. Damaged, Tampered, or Incorrect Deliveries
We take care to pack our jewellery, accessories, and gift hampers securely.
If your parcel arrives damaged, visibly tampered with, incomplete, or containing an incorrect product, please contact us within 2 days of delivery.
Please provide:
- Your order number
- Clear photographs of the outer packaging and shipping label
- Photographs of the product and any visible damage or discrepancy
- An unboxing video, if available
This information helps us investigate the issue and coordinate with the courier partner where necessary. The absence of an unboxing video alone will not automatically disqualify a genuine claim.
After reviewing your request, we will work with you to arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
For verified damaged, defective, or incorrect deliveries, reasonable return shipping costs will be handled in accordance with our Return and Refund Policy and applicable legal requirements.
10. Lost or Missing Shipments
If tracking shows no movement for an unusually long period, indicates delivery when you have not received your parcel, or suggests that your shipment may be lost, please contact us at care.gadbadjhaala@gmail.com.
We will review the available tracking details and raise an enquiry with the courier partner where appropriate.
If a shipment is confirmed lost or otherwise requires a remedy, we will work with you to provide an appropriate resolution in accordance with our policies and applicable law.
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11. Contact Us
If you have questions about shipping, tracking, or delivery, we are happy to help.
Gadbad jhaala
- Email: care.gadbadjhaala@gmail.com
- Phone/WhatsApp: 9266777050
- Business Address: Floor No. 7, Flat no. 703. Orion Tower, Central Road,
- Dr. Shailly Rehabiliation The Physiotherapy Clinic Sector 86,Faridabad, Haryana, India 121002.
- Customer Support Hours: 9.30 am - 5.30 pm ( Excluding Sunday / Holiday)
Thank you for shopping with Gadbad jhaala. We appreciate your trust and look forward to delivering your order safely to your doorstep.