Privacy policy

Last updated: October 14, 2026

Privacy Policy

At Gadbad jhaala, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, place an order, contact us, or otherwise interact with our store.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular data processing activities, we will seek that consent and explain how you can withdraw it.

1. Who We Are

Gadbad jhaala operates an online store selling jewellery, accessories, gift hampers, and related products through our website at gadbadjhaala.com

For questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided in the Contact Information section.

2. Information We Collect

We collect only the information reasonably necessary to operate our store, fulfil orders, provide customer support, and improve our services.

A. Personal and Contact Information

When you place an order, create an account, subscribe to our communications, or contact us, we may collect:

  • Full name
  • Email address
  • Mobile or telephone number
  • Billing address
  • Shipping or delivery address
  • Account login information, where applicable

B. Order and Transaction Information

When you purchase products from us, we may collect information relating to:

  • Products purchased, quantities, prices, and order history
  • Order confirmations, invoices, refunds, returns, and exchanges
  • Payment status, transaction references, and payment method
  • Cash on Delivery (COD) order details
  • Delivery tracking information and delivery status
  • Customer support requests and order-related communications

Payment card details: Payments may be processed by third-party payment providers. We generally do not store complete payment card details on our own systems. Payment providers handle payment information according to their own security practices and privacy policies.

C. Information You Provide Voluntarily

We may collect information you choose to provide when you:

  • Contact customer support or submit feedback
  • Request a return, refund, or exchange
  • Submit product reviews or testimonials
  • Participate in surveys, contests, or promotional activities
  • Send photographs, videos, or other evidence concerning an order

Please avoid sharing sensitive personal information unless it is genuinely necessary for resolving your request.

D. Technical and Usage Information

When you browse our website, certain information may be collected automatically, depending on your browser settings, consent choices, and the technologies we use. This may include:

  • IP address and approximate location derived from it
  • Browser type, device type, and operating system
  • Pages visited, products viewed, and referring website
  • Website interactions, session information, and timestamps
  • Cookie identifiers and similar tracking information

We use this information to maintain website functionality, protect against fraud, understand website performance, and improve the shopping experience, subject to applicable consent requirements.

3. How We Use Your Information

We use personal information for the following purposes:

Processing and Delivering Orders

  • Confirming and processing purchases
  • Arranging payment collection and refunds
  • Preparing invoices and maintaining transaction records
  • Coordinating packaging, shipping, delivery, and order tracking
  • Communicating about order status, delays, returns, and exchanges

Customer Service

  • Responding to questions and complaints
  • Helping resolve payment, delivery, or product-related issues
  • Assessing damaged, defective, incorrect, or missing-item claims
  • Providing after-sales assistance

Website Operations and Improvement

  • Operating and maintaining our website
  • Improving product listings, navigation, and checkout
  • Understanding shopping patterns and website performance
  • Diagnosing technical issues and preventing misuse

Marketing and Promotions

Where permitted by law and subject to applicable consent requirements, we may use your contact details to send offers, new-arrival announcements, festive promotions, and other marketing communications.

You may opt out of promotional emails by using the unsubscribe link, where available, or by contacting us at [EMAIL ADDRESS]. You may also opt out of promotional messages through the available channel-specific instructions.

We may continue to send essential service communications, such as order confirmations, payment notifications, and delivery updates, when necessary to fulfil your order.

Legal Compliance and Fraud Prevention

We may process relevant information to comply with legal obligations, maintain required business records, investigate suspected fraud, protect our customers and business, and establish or defend legal claims.

We process personal information only for specified purposes and on a lawful basis applicable to the particular activity.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and, where permitted, measure performance and personalise marketing.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use the following categories:

  • Essential cookies: Support shopping cart functionality, checkout, security, and other core website operations.
  • Preference cookies: Remember settings such as language or other preferences, where available.
  • Analytics cookies: Help us understand website traffic, visitor behaviour, and the performance of our store.
  • Advertising cookies and pixels: Help measure advertising effectiveness and, where enabled, deliver relevant advertisements.

You can manage cookies through our website's cookie settings, where available, and through your browser settings. Blocking certain cookies may affect website functionality.

Where consent is required, we will obtain it before using non-essential cookies or similar technologies for the relevant purposes. You can change or withdraw your consent through the available controls.

For information about Shopify-specific privacy and cookie features, please refer to Shopify's applicable privacy documentation.

5. Third-Party Services and Sharing of Information

We do not share personal information indiscriminately. We may disclose relevant information to trusted third parties when necessary to operate our business, provide services, or meet legal obligations.

These parties may include:

A. E-commerce Platform

Our store may be hosted on Shopify, which provides the platform used to operate our website and process online orders. Shopify may process information in accordance with its own privacy terms and our applicable arrangements with it.

B. Payment Providers

Payment gateways, banks, and payment service providers may process information required to complete transactions, verify payments, prevent fraud, and issue refunds.

C. Courier and Delivery Partners

We may share your name, delivery address, mobile number, order reference, and relevant shipment details with courier companies and logistics partners so they can deliver your order and provide tracking updates.

D. Analytics and Advertising Providers

If enabled on our store, services such as Google Analytics, advertising platforms, or marketing tools may receive certain website activity or device information to measure performance and support advertising. These services are subject to their own terms and privacy practices, as well as applicable consent requirements.

E. Customer Support and Communication Tools

We may use email providers, messaging services, customer relationship management tools, or other service providers to respond to enquiries and communicate with customers.

F. Legal and Business Requirements

We may disclose information when required by law, a valid legal process, or a competent authority, or when reasonably necessary to protect our rights, customers, property, or business.

If our business is involved in a merger, restructuring, sale, or transfer of assets, information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

We require service providers to handle information in accordance with their roles, contractual obligations, and applicable law.

We do not sell personal information as a standalone commercial product. Any use of information for targeted advertising or data sharing will be governed by the applicable law, our actual practices, and any required consent or opt-out mechanisms.

6. International Data Transfers

Some service providers, including e-commerce platforms, analytics providers, or cloud service providers, may process or store information outside India.

Where personal information is transferred outside India, we will take steps required by applicable Indian law, including complying with any applicable restrictions, government requirements, and contractual safeguards.

The location and processing arrangements may depend on the services and integrations enabled on our website.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

Depending on the services used, these measures may include:

  • Access controls and restricted administrative permissions
  • Secure website connections and encryption where supported
  • Use of reputable payment providers
  • Appropriate safeguards for stored business records
  • Monitoring for suspicious activity and unauthorised access
  • Procedures for handling suspected security incidents

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we are committed to taking appropriate measures to protect your information.

If a personal data breach occurs, we will take appropriate steps to investigate, mitigate the impact, and provide notifications to affected individuals or authorities where required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal compliance, accounting, fraud prevention, and dispute resolution.

Retention periods depend on the type of information and the purpose for which it was collected.

When information is no longer required, we will take appropriate steps to delete it or make it no longer identifiable, subject to applicable legal obligations and legitimate retention requirements.

Some transaction records may need to be retained for prescribed accounting, tax, or other statutory periods. Requests for deletion may therefore be subject to lawful exceptions.

9. Your Privacy Rights and Choices

Subject to applicable law and its commencement provisions, you may have the right to:

  • Access information: Ask for information about the personal data we process about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Erasure: Request deletion of personal information where legally applicable and no longer required to be retained.
  • Withdraw consent: Withdraw consent for processing activities based on consent. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.
  • Marketing preferences: Opt out of promotional communications.
  • Raise a grievance: Contact us regarding concerns about how your personal information is handled.
  • Exercise applicable statutory rights: Exercise any other rights available to you under the data protection laws in force.

To exercise a right, contact us at care.gadbadjhaala@gmail.com with the subject line “Privacy Request.” We may ask for reasonable information to verify your identity and protect your account or information from unauthorised access.

We will review and respond to requests within the period prescribed by applicable law. Some requests may be limited where we are legally required to retain information, need it to complete a transaction, or have another lawful reason to continue processing it.

You may also have a right to nominate another person to exercise certain rights on your behalf, where provided under applicable law.

If you are dissatisfied with our response, you may use the applicable grievance or complaint mechanism available under Indian law.

10. Children's Privacy

Our website is intended for people who can lawfully make purchases and use our services.

We do not knowingly seek to collect personal information from children in violation of applicable law. Where processing children's personal data is subject to specific consent, age-related, or other legal requirements, we will comply with the requirements applicable to our activities.

If you believe a child has provided personal information to us in circumstances that violate applicable law, please contact us at care.gadbadjhaala@gmail.com so that we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment pages, or other services.

When you visit an external website, its own privacy policy and terms may apply. We do not control the privacy practices or security of third-party websites and encourage you to review their policies before providing personal information.

12. Grievance Redressal and Privacy Complaints

If you have a question, concern, or complaint about our collection or use of personal information, please contact our designated privacy or grievance contact:

  • Email: care.gadbadjhaala@gmail.com
  • Phone: 9266777050
  • Postal Address:  Floor No. 7, Flat no. 703. Orion Tower, Central Road,
  • Dr. Shailly Rehabiliation The Physiotherapy Clinic Sector 86,Faridabad, Haryana
  • India 121002.
  • Working Hours: 9.30 hrs to 17.30 hrs
  • Response Time: [RESPONSE TIME, SUBJECT TO APPLICABLE LAW]

We will review your concern and work to resolve it within the applicable legal timeframe. Where a statutory complaint or escalation mechanism is available, you may use it in accordance with the applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes to our data processing practices.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us on the details given in contact section

Thank you for trusting Gadbad jhaala. We value your privacy and are committed to handling your personal information responsibly and transparently.